Support
Contact PicRemedy support
Send browser and error details in text. Support cannot inspect work that stayed in your tab, so do not attach a private image.
Describe the browser and error in words. Do not attach a source image or generated result.
What to expect
Include the browser name, the mode selected and the exact error text. Response times are not guaranteed.
What to include in a report
A useful report names the browser and its version, the operating system, the tool you used and the option you selected. Copy the exact error text if the page showed any.
If the problem concerns an image, describe it in words. Give the file type, roughly how large it is in pixels and what looked wrong.
What not to attach
Do not attach the source image, a generated result or a screenshot that shows either of them. A private photo sent by email leaves the protection this tool was built to give it. If a screenshot is useful, one that shows only the controls and the message is enough.
Corrections
If a sentence on the site is wrong, out of date or unclear, write to the same address. Quote the sentence and give the page address.
Corrections are published in the next release of the page. A change to a measured figure or a stated limit is also added to the change log on the method page.
Privacy requests
The site sends only property-free audience events and honours Do Not Track. To ask a question about that measurement, write to this address too. The privacy page lists exactly what is sent.